While State Farm's shopping experience is well-reviewed, customers did not feel as strongly about it's claims handling process. The company scored about the same as the other four large companies, but was still mediocre. A large national company may be expected to not be very efficient because of the various departments involved in handling individual claims. If you want the assurances guaranteed to you by a large, "legacy" carrier, then State Farm is the best to go with.
To decide which companies were the best rated, we decided to take a look at which ones received the least complaints relative to their business size. Using data from the North Carolina Department of Insurance, we calculated a complaint index that compares the number of complaints to the number premiums in dollars. Below is a table ranking the insurance companies in North Carolina by the lowest index numbers (best) to highest (worst) complaint index. If the index is less than one, the insurer is better than the average, and if it is greater than one, it is worse than the average. For example, if the company’s complaint ratio is 1.15, the company has a 15% higher share of complaints compared to its market share.

Cheap auto insurance doesn’t mean you have to compromise on quality. You just need to know where to look and what to look for in an auto policy. Savvy auto insurance customers can benefit from the regular price adjustments and the introduction of new discounts by an auto insurance carrier, if they shop. So, are you getting the best value at the best price?

Today we still answer to our members, but we protect more than just cars and Ohio farmers. We’re a Fortune 100 company that offers a full range of insurance and financial services across the country. Including car, motorcycle, homeowners, pet, farm, life and commercial insurance. As well as annuities, mutual funds, retirement plans and specialty health services.
Remember, price is just one piece of the car insurance policy puzzle. You also want to make sure you feel good about the insurer you’re doing business with. Do they have a good track record when it comes to paying out claims? Are they known for their customer service? Are they financially solvent? Fortunately, it’s pretty easy to get answers to these questions. In fact, sometimes, some important signifiers will be included with your auto insurance quote. The big stats to check when vetting an insurance company include:
Liability insurance: Consider this the cornerstone of all car insurance policies, given it’s the type of coverage required by nearly every state. Liability insurance actually falls into two buckets. Bodily Injury (BI) covers the cost of any injuries (or death) that result from an accident you caused, while Property Damage (PD) covers the damage made to another vehicle or piece of property your car crashes into.
In aggregate, our three most expensive cities in North Carolina ranked with a cost of car insurance that was 17% greater than the state mean. The average annual premium for these three cities was $946, which, while expensive relatively speaking in the state, actually fell on the cheaper side compared to other states the team has analyzed. These locations ranged vastly in size from populations of less than 5,000 to over 203,000.
A Car Insurance quote is an estimate for what your Car Insurance coverage would actually cover for you and what its rate would be with a given insurance carrier. The quote can be estimated by the carrier itself, by an insurance agent or broker, or by an aggregator such as ours. The quote is determined by the information you provide to the quote giver and is mostly tailored and customized to your own specific needs and consumer background as described by yourself at the time of requesting the quote. The more information you provide to the quote giver, the more accurate the estimate price is.
Drivers with good driving records typically enjoy lower car insurance costs than drivers with histories of speeding tickets, at-fault accidents, or DUI citations. Virginia drivers without a recent at-fault accident can save 33% on their car insurance premiums, on average — nearly matching the 32% US average. In addition to earning a cheaper premium for driving incident-free, you may qualify for a safe-driving bonus through your car insurance company. The amount of these discounts may vary, but they typically run between 5 and 10%.
Getting the right coverage for your vehicle is easy with Freeway. We offer cheap car insurance options, convenient office locations, and personalized customer care you won’t find anywhere else. When you request an auto insurance quote from Freeway Insurance, an insurance advisor will compare auto insurance rates from top insurance companies to help you find the policy that fits your needs and budget. Our insurance advisors have years of experience in the insurance market, so they know how to get you the best car insurance available.
In some cases, the damage to a vehicle is so severe that it’s not economical or safe to attempt to repair it. If the insurer feels this is the situation, your vehicle will be declared a write-off and you will receive the amount covered or the agreed value. If you have comprehensive insurance, some policies allow for the replacement of your car with a new vehicle and coverage of on-road costs, if your original vehicle was declared a write-off after being stolen or damaged within the first two years of its first registration.
While State Farm's shopping experience is well-reviewed, customers did not feel as strongly about it's claims handling process. The company scored about the same as the other four large companies, but was still mediocre. A large national company may be expected to not be very efficient because of the various departments involved in handling individual claims. If you want the assurances guaranteed to you by a large, "legacy" carrier, then State Farm is the best to go with.
It’s simple: If you drive a car, you need car insurance. Almost every state in the U.S. requires that drivers have at least basic liability coverage. You should also consider additional coverages, such as uninsured motorist coverage, collision coverage, personal injury protection and comprehensive car insurance to make sure you’re always prepared for the unexpected.

Liberty Mutual actually tied Erie insurance for this category, but since we already called Erie the best overall company, we'll describe how Liberty Mutual is well known for a strong shopping experience. Customers of Liberty Mutual report in the study they were particularly satisfied with the flexibility of policies offered by Liberty Mutual, as well as their relationship with Liberty Mutual agents. If Erie is not located in your state, Liberty Mutual can be a good alternative if you can get a competitive rate.
You might have a roommate or family member on your policy that no longer drives your vehicles. Or maybe you have a vehicle on your policy that is no longer being driven. Making sure driver and vehicle information is up to date may save you money. Keep in mind, if you do go down to just one car on your policy, you will lose the multi-vehicle discount.
In simple terms, car insurance is a contract that you have with an auto insurance company where you pay a regular fee in exchange for the promise to pay for certain kinds of coverage in the event of an accident. The auto insurance company will cover medical fees and vehicle repair damages up to the amount in the insurance policy that you’ve signed up for.
Unlike quote comparison sites, lead generation sites simply sell your information to their advertising partners—typically insurance companies. These sites are not built to provide you with personalized quotes and are not much help when trying to compare car insurance rates. Avoid these sites unless you’re eager to receive tons of cold calls from insurance phone banks and desperate agents.
Some discounts, coverages, payment plans and features are not available in all states or all GEICO companies. Motorcycle and ATV coverages are underwritten by GEICO Indemnity Company. Homeowners, renters and condo coverages are written through non-affiliated insurance companies and are secured through the GEICO Insurance Agency, Inc. GEICO is a registered service mark of Government Employees Insurance Company, Washington, D.C. 20076; a Berkshire Hathaway Inc. subsidiary. © 2018 GEICO
The Zebra is another free auto insurance comparison website. The site’s name refers to its founders’ goal of presenting “insurance in black and white.” The Zebra has a few articles about choosing car insurance, a car insurance calculator, and some basic information about other types of insurance in addition to its quoting tool. It is rated 4.7 out of 5, and has 565 user reviews on ShopperApproved.
In times of need, we stand by you. We’re here to make sure you have the right coverage for your needs. And should an accident occur, our claims service will be there to help when you need it most. If you’re comparing our quote or policy to another insurer, be sure to understand the value of the coverage you’re considering. Compare apples to apples. Make sure driver and vehicle information are the same. Our auto policy is the only one backed by an On Your Side promise.
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