To decide which companies were the best rated, we decided to take a look at which ones received the least complaints relative to their business size. Using data from the North Carolina Department of Insurance, we calculated a complaint index that compares the number of complaints to the number premiums in dollars. Below is a table ranking the insurance companies in North Carolina by the lowest index numbers (best) to highest (worst) complaint index. If the index is less than one, the insurer is better than the average, and if it is greater than one, it is worse than the average. For example, if the company’s complaint ratio is 1.15, the company has a 15% higher share of complaints compared to its market share.
Auto insurance comparison websites, which let you instantly compare quotes from multiple insurance providers, can be a huge help in your quest for affordable car insurance. They provide accurate, personalized rates, discounts, and coverage options all on one site—much like your favorite travel comparison site that gives you airline ticket or hotel room options all on a single page.
If you have bad credit, you should consider Farmers and Nationwide in your search. While you as a driver may not exactly fit the rest of our profile, it's a good place to start. This is especially true considering the average of "bad credit" is more than $1300 more expensive than the "excellent" group. If you have excellent credit, Nationwide is $140 cheaper than the average for that credit group.
Between September and December 2017, The Zebra conducted comprehensive auto insurance pricing analysis using its proprietary quote engine, comprising data from insurance rating platforms and public rate filings. The Zebra examined nearly 53 million rates to explore trends for specific auto insurance rating factors across all United States zip codes, averaged by state, including Washington, DC.

In aggregate, our three most expensive cities in North Carolina ranked with a cost of car insurance that was 17% greater than the state mean. The average annual premium for these three cities was $946, which, while expensive relatively speaking in the state, actually fell on the cheaper side compared to other states the team has analyzed. These locations ranged vastly in size from populations of less than 5,000 to over 203,000.
2 Subject to deductible. See policy for restrictions. Not available in all states. Identity Protection Services are not available to auto customers in NC or NH nor with all policy forms. Identity Protection Services are available in NC homeowner policies with the optional “Identity Theft Expense and Resolution Plus” endorsement for an additional premium.
When you work with us at First Security Insurance, you’ll find that our experienced team won’t try to sell you car insurance that doesn’t meet your requirements or your budget. We offer a free, no-obligation review of your car insurance options, give comparative quotes, and provide honest and efficient service. It’s important to us that you feel confident in your decisions as you determine which car insurance coverage works best, and we will work with you any time you need to make adjustments on your policies.
Progressive insures over 18 million drivers, and we're the third largest auto insurance company.** Why do millions of drivers trust us? It's simple: our unmatched value. We offer plenty of coverages, 24/7 service, and discounts such as safe driver, sign online, multi car, and more.†† Get a car insurance quote today and we'll automatically add your eligible discounts.
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