A company that specializes in the most basic coverage options may have the cheapest auto insurance rates. However, they may also lack some customer service benefits of more established companies. These benefits may include 24 hour customer assistance and claims tracking. Consumers should always be aware of these trade-offs as they make their decision.
To decide which companies were the best rated, we decided to take a look at which ones received the least complaints relative to their business size. Using data from the North Carolina Department of Insurance, we calculated a complaint index that compares the number of complaints to the number premiums in dollars. Below is a table ranking the insurance companies in North Carolina by the lowest index numbers (best) to highest (worst) complaint index. If the index is less than one, the insurer is better than the average, and if it is greater than one, it is worse than the average. For example, if the company’s complaint ratio is 1.15, the company has a 15% higher share of complaints compared to its market share.
Insurance comparison websites can be further broken down into sites that provide real-time insurance quotes versus those that provide estimated ones. Estimated quotes are derived from historic data and are often out of date; to get the most accurate information you should use a site that provides real-time quotes generated by the insurance companies.
Whether you can get a cheap car insurance quote may come down to your zip code. If you live in a densely populated area, with a high number of auto insurance claims, your premium will be more expensive than that of a person living in a less dense and less claim-laden part of town. Even if you haven’t filed any claims, you could pay more based solely on your neighborhood.

The car your drive makes a big difference in your insurance rate. Vehicles built for performance, with high MSRP (manufacturer's suggested retail price), and foreign-built models are often costlier to insure. Vehicles that don't cost as much to repair or aren't built for faster driving — such as vans and sedans — are correspondingly cheaper to insure.
Fayetteville is our #1 Most Expensive City in North Carolina, with an average annual cost of $977 when it comes to insuring an automobile - that's 21% more for our sample drivers than the typical NC city. Fayetteville is a fast-growing city with a population of over 203,000 residents, which makes it the sixth largest city in North Carolina. It was almost the capital of North Carolina (lost by one vote!), and was named after the Marquis de Lafayette when he visited in 1825. The Marquis toured the 24 state union in a carriage, which can be found in the Fayetteville Independent Light Infantry Amory & Museum. We suggest Fayetteville drivers save on auto insurance by looking into Auto Owners, Allied, North Carolina Farm Bureau, Erie, and Penn National. We found rates across these five companies to be $792 near you, which is 21% less than what drivers across Fayetteville usually pay. One thing to remember is that North Carolina Farm Bureau has a $25 membership fee but its low rates on auto insurance make joining worthwhile.
Naturally, insurance companies use your driving past as an indicator of how you will drive in the future. It can be difficult to find affordable car insurance if you have a checkered driving history. While it’s very unlikely you will find an insurance company that won’t increase your premium after an at-fault accident or other violation, the degree of the rate increase will vary by company. Let’s compare rate increases for some common violations across major insurance companies.
A car insurance quote from The General® requires no personal information (your name, phone number, street address, etc.) to provide an accurate car insurance quote. Once you receive your anonymous auto insurance quote, there is absolutely no commitment on your part. You can save your auto insurance quote online at any point during the process and return to it at your leisure.
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