To decide which companies were the best rated, we decided to take a look at which ones received the least complaints relative to their business size. Using data from the North Carolina Department of Insurance, we calculated a complaint index that compares the number of complaints to the number premiums in dollars. Below is a table ranking the insurance companies in North Carolina by the lowest index numbers (best) to highest (worst) complaint index. If the index is less than one, the insurer is better than the average, and if it is greater than one, it is worse than the average. For example, if the company’s complaint ratio is 1.15, the company has a 15% higher share of complaints compared to its market share.


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Over eighty years of insuring drivers has made us one of the most trusted names in the industry. We didn’t become the nation’s third largest insurer by simply offering cheap car insurance prices. We did it by offering 24/7 world-class customer support, and earning an A+ superior financial rating from A.M. Best when it comes to servicing claims. That’s why 4 out of 5 customers recommend Progressive.†† And that’s how we’ve earned the confidence of over 18 million drivers.
Second on our list of the most expensive places in North Carolina for auto insurance is Whiteville, NC. Originally named White’s Crossing, Whiteville is one of the oldest towns in Columbus County. Local educational institutions have a large presence here, with four community colleges that can be found in and around Whiteville. When it comes to car insurance, our benchmark drivers saw an average quote of $936 a year for full coverage, making the city 16% more expensive than the statewide average. To save money on car insurers we suggest drivers get quotes from Auto Owners, Allied, North Carolina Farm Bureau, Penn National, and Erie. Average quotes amongst these five companies were $754, which is equivalent to a 19% savings from the city wide average. Bear in mind that North Carolina Farm Bureau requires a $25 annual membership fee. All individuals can apply, regardless of their professions.
Whether you select the state minimums or increase your coverage, make sure the limits you set for bodily injury liability coverage and property damage liability coverage are the same for every quote you compare. Bodily injury liability coverage helps cover expenses of another person's physical injury if you are found liable in an accident. Property damage liability coverage helps pay for damages you may cause to another person's property.
Compare popular auto insurance companies' financial stability and claims satisfaction ratings to better understand the quality of service they will provide. Claims satisfaction — measured by J.D. Power — is ranked on a scale of 2 to 5, with 5 being "among the best" and 2 being "the rest." Financial strength — calculated by A.M. Best and running from "Superior" to "Poor" — determines an insurer's financial strength and ability to meet its policy and contractual obligations.

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Your auto insurance rate depends on who you are as a driver, as well as your age, your credit, your vehicle, and your location. How insurance companies weigh these attributes is reflected in your premium. For example, having a limited driving history or a poor credit score can raise your rates dramatically. Our analysis of major rating factors shows how premiums shift from company to company.
A car insurance quote from The General® requires no personal information (your name, phone number, street address, etc.) to provide an accurate car insurance quote. Once you receive your anonymous auto insurance quote, there is absolutely no commitment on your part. You can save your auto insurance quote online at any point during the process and return to it at your leisure.
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